Dear James,
I would like to commend you and your team for your work on our houseboat project. We are very pleased with the outcome.
You were reliable in letting us know of any changes in schedule; respectful about worries and ideas (as were your crew); and resourceful in constructing a solution.
At the beginning, I was very anxious about the process of removing the (floatation) tubs in order to replace them with barrels. It seemed to me a task with almost insurmountable obstacles and with substantial risk to our home. You performed the first evaluation yourself and created a plan much simpler than I had envisioned, saving considerable time and labor costs. Your confidence, seriousness and humor concerning the success of the project reassured us.
Utilization of state of the art diving equipment not only saved time and money, but provided considerable safety to your crew. You seem to genuinely enjoy your work and maintain an excellent relationship with your crew while instilling firm standards of workmanship.
Respectfully yours,
JW, MD
(Floating Homeowner)